Frequently Asked Questions
Find answers to common questions about our products and services
Klibe offers a range of high quality electric bikes, scooters, and accessories designed for modern, eco-friendly commuting. All products are carefully selected for performance, safety, and style.
Each product page includes detailed specifications, including range, speed, weight, and features. If you’re unsure, our team is happy to provide personalised recommendations. Simply contact us via our connect page.
Delivery times and options vary depending on the product. Each product page clearly states the expected delivery timeframe and shipping details so you know exactly when to expect your order.
Returns and refunds are subject to the policies of each product, as Klibe works with multiple trusted partners. Each product page provides full information on the returns process, timeframe, and conditions for that specific item.
Yes! We provide tracking information, which will be emailed to you once your order has been dispatched. Check your product page for details specific to your item.
Yes, most bikes and scooters include a manufacturer’s warranty, typically covering defects in materials and workmanship. Warranty details vary by product and are provided on each product page.
If your product develops a fault, contact us immediately. Our team will guide you through the repair or replacement process with the relevant supplier.
You can reach us via:
Email: support@klibe.co.uk or,
Contact form: https://klibe.co.uk/pages/contact or,
Social media: @TheKlibeTribe - Instagram, Facebook, and Twitter for updates and promotions.